ordered from shape fx in january 2012.the item was 88.45 and my confirmation email stated I would be charged 88.45.
My mastercard was charged 220.95. when I called shape fx they 1st told me that the charge was just "pending" and when the item ships, it will be billed correctly. the rep just wanted to get me off the phone. I called back ,spoke to someone else and was told that the problem would be fixed.
After 3 more phone calls, I was told that shape fx didnt have the item so Newport News shipped it, that was the reason for the incorrect charge. I told them have Newport News fix it. after another 2 calls I was told that a refund was submitted and I should see a credit in 3 to 4 WEEKS!! I asked to speak with a supervisor as this was unacceptable, each time I called and wasnt able to.
I submitted complaint e mails which were never responded to , I received a credit on 2-10-2012, but for only 60. not the 132.50 I was owed. Again I called. I was now told, they are only authorized to refund 60.
and another office has to credit me the difference.I was told it should only take a day- today is the 22nd and still no money!!!- This is the worst business I have ever dealt with and should be investigated and shut down
Review about: Overcharge.